Making a Claim
A dedicated claims team is provided to ensure you enjoy a pleasant and efficient claims experience. Making a claim will be a simple process providing you prepare properly. These notes are provided to help you.
The claims administrators have national account facilities at National Service Network and Nationwide Autocenters, the latter have over 200 centers nationally, are AA approved repairers and have won the industry's repairer of the year award 5 times in the last 6 years including 2008. Using one of these account facilities means you will not have to pay for your repair and wait for reimbursement. If your vehicle requires other repairs that are not covered by your warranty, you will also benefit from the labour and parts discounts available to the claims office.
You should notify the Claims Office by telephone on 0870 766 6169. The claims office will make all necessary arrangements for you. If you do not reside near one of the authorised account repairers, or you wish to have your vehicle repaired by your chosen repairer, your claims advisor will talk you through that process too.
Do not proceed with or authorise repairs until the claim is authorised by the claims administrator.
Your repairer must have the following information to hand when requesting authorisation;
- Warranty or validation certificate number,
- Total cost of repair,
- Nature of claim,
- Current mileage,
- Warranty holders name,
- Indication of service history.
The Claims Office which deals with claims matters arising from this policy can also be contacted at :
Autoprotect (MBI) Limited,
Cambridge House,
Cambridge Road,
Harlow,
CM20 2EQ.