Making a claim
MOT Failure Insurance Claim Guide
Making a claim will be a simple process providing you prepare properly.
These notes are provided to help you.
Before proceeding with any repair or replacement you MUST first contact the Claims Office on 0870 766 6169. The Claims Office which deals with claims matters arising from this policy can also be contacted at :
Autoprotect (MBI) Limited,
Cambridge House,
Cambridge Road,
Harlow,
CM20 2EQ
Have your policy and/or registration number to hand when you call the Claims Office.
During office hours
A Claims Advisor will help you through the process and give you a claims reference number.
The repairer/retailer must call the Claims Office before commencing the repair or replacement to obtain claim authorisation.
You may also be asked to provide;
Evidence of up to date service history, your expired and new MOT certificate in accordance with the policy’s servicing requirements.
These documents must be accompanied by your policy number, registration number and address for reimbursement. Documents must be received by the Claims Office within 28 days of the repair or replacement.
Out of office hours and weekends
Out of hours MOT repairs are an extremely rare occurrence, but you must still report the claim to the Claims Office before proceeding with the repair or replacement.
You must contact the claims office when they are next open to obtain authorisation. Opening hours are 8.30am - 5.00pm Monday to Friday and 9.00am to 1.00pm on Saturday
The Claims Office will call the repairer to verify the extent and nature of the repairs at their earliest opportunity.
Please read your policy booklet for full details before making a claim.