Tyre Insurance Claim Guide
Making a claim will be a simple process providing you prepare properly.
These notes are provided to help you.
Before proceeding with any repair or replacement you MUST first contact the Claims Office on 0870 766 6169. Claims MUST be made within 7 days of the damage occurring.
The Claims Office which deals with claims matters arising from this policy can also be contacted at :
Autoprotect (MBI) Limited,
Cambridge House,
Cambridge Road,
Harlow,
CM20 2EQ
If making a claim as a result of malicious damage, you must report the incident to the police and pass on the Crime Reference Number to your Claims Advisor.
Have your policy and/or registration number to hand when you call the Claims Office.
During office hours
A Claims Advisor will help you through the process and guide you through to a speedy conclusion.
The claims administrators have national account facilities at Kwik-Fit and if the repair is carried out by them you will not be expected to pay and claim for reimbursement. If the damage occurs outside a reasonable travelling distance of a Kwik - Fit centre, the claims office may authorise you to choose an alternative repairer / supplier.
In those cases the repairer/retailer must call the Claims Office before commencing the repair or replacement to obtain claim authorisation.
If you choose an alternative repairer/supplier you will be required to pay and reclaim the money from the claims office. For that purpose you must send them the following documents immediately after repairs/replacement;
- Repairer's/retailers receipted invoice
- Repairer's damaged tyre condition report
You may also be asked to provide;
Evidence of up to date service history, in accordance with the policy’s servicing requirements.
These documents must be accompanied by your policy number, registration number and address for reimbursement. Documents must be received by the Claims Office within 28 days of the repair or replacement.
Out of office hours and weekends
The claims office is manned 8.30am - 5.00pm Monday - Friday and 9.00am to 1pm on Saturday.
If damage occurs outside of the above hours you must report the damage to the Claims Office when it is next open.
If the repair / replacement must be carried out beyond claims office hours and the repair is undertaken by a non Kwik Fit centre, you will be required to pay for the repair/replacement and send the following documents to the claims office;
- Repairer's/retailers receipted invoice
- Repairer's damaged tyre condition report
You may also be asked to provide;
Evidence of up to date service history, in accordance with the policy’s servicing requirements.
These documents must be accompanied by your policy number, registration number and address for reimbursement. Documents must be received by the Claims Office within 28 days of the repair or replacement.
Please read your policy booklet for full details on making a claim.