Why car2cover?
Price
car2cover is an on-line retailer and this means we do not have expensive showrooms or sales people to pay for in the way that your car dealer does. Our low cost base enables us to work with very small margins per policy and sell them to the public at wholesale prices. We also sell considerably more policies than motor dealers and other competitors, and that volume of business enables us to negotiate keener prices with our insurers.
Accessibility
Car2cover operates an email help line between the hours 8.30am – 10.30pm, 7 days per week, 365 days per year. When you need help – we will be there for you. Where will your dealer or broker be at 10.30pm on Sunday evening? We also operate a telephone helpline between 10.00am – 5.00pm Monday – Friday.
Experience
Our staff have over 30 years experience in the retail motor industry at main dealership level predominantly within finance and insurance. We understand the motor business better than most.
Quality cover
Our cover has been selected and tailored by us using our 30 years experience to be what we consider to be the best in the market. Our products are sold by franchised main dealers nationally, including BMW, Mercedes and Audi - albeit at significantly higher prices than you can buy them for here.
Confidence
Car2cover.co.uk is a web site owned by click2protect. Click2protect is authorised and regulated by the Financial Services Authority. Our FSA register number is 462408. You can check this by visiting the FSA web site at www.fsa.gov.uk. Our disciplinary record with the FSA can also be viewed to provide evidence of our exemplary conduct.
Protection
As an Authorised Firm under FSA regulation, our customers benefit from protection and potential compensation under the FSCS (Financial Services Compensation Scheme) visit www.fscs.org.uk to find out more.
Money Back Guarantee
Car2cover products are sold with a no quibble 30 day money back guarantee. Providing you have not made a claim, we will happily refund you in full at any time within 30 days of purchase. This is the longest cancellation period in the industry!
Policy Transfer
Should you need to exchange your vehicle due to merchantable quality issues, we will transfer you policy free if you request us to within 90 days of vehicle purchase. The replacement vehicle must be of the same insurance price banding to that of the original vehicle.
Price Promise
We search the market and the internet daily to monitor price movements. In this way we can be confident we are the cheapest on the market per comparable products. That is why we say ‘If you find a cheaper comparable product on the internet within 28 days of purchase, we will refund the difference’.
Attitude and approach
To experience what we mean by a different attitude and approach – call us to discuss your requirements. You will experience no jargon or hard selling, no pressure, just simple easy to understand explanations and answers delivered in a friendly, happy yet sincere manner. It’s not something we have to work to achieve; it’s a way of life for us. We are happy to tell you what we can offer and we’ll leave you to make your decision without pressure. It’s a different approach – but one we think you’ll appreciate. Take a look at our web site for example. Insurance is a serious subject and a highly regulated business, but our approach to it is warm, friendly and with a hint of humour to make it a little more enjoyable.
Satisfaction
Satisfaction is the result of all of the above coming together to please our customers. We enjoy a 100% satisfaction record and that is something we are extremely proud of. The FSA require insurance intermediaries to record and report all customer complaints - but to date our complaints file remains redundant and empty on a dusty shelf !
We know you have a choice. We also know that low prices are often associated with low quality and or poor service. Let us change that experience and assumption for you.