A fairer cooling off period
- TB
- Feb 2, 2021
- 1 min read
Updated: Nov 4, 2022
What are your rights if you wish or need to cancel your insurance within the cooling-off period? Insurers providing cover to UK policyholders are required to provide a 14 day cooling off period in which you are entitled to cancel your insurance. The cooling off period begins when you receive the insurance documents or when cover begins - whichever is later. Depending on which insurer you choose, if insurance is cancelled within the cooling-off period, some might charge for the period of time they have been at risk and some may also charge a small administration fee to cover the cost of administration. A fairer cooling off period arrangement According to company Director, Elaine Scott, car2cover.co.uk have negotiated insurance arrangements that break the mould and treat customers more fairly and transparently. In providing more detail, Elaine Scott stated;
"Firstly, our insurer provides an extended cooling off period of 30 days. Secondly, if insurance is cancelled within the cooling off period - our insurer does not charge for the period the policyholder has been on cover. Instead, a small administration fee of £15 is charged to cover the costs incurred when a policy is cancelled. If a policy is cancelled before it starts, the administration fee is not charged.
The company spokesperson went on to confirm their stance on other charges too;
"Not cooling off period related, but we do not charge for;
Making an address change to a policy
Making a registration number change to policy
Transferring a policy"
The lovely people at car2cover.co.uk consider this to be an extremely customer friendly approach to its policyholders - and we hope its customers agree.
Really refreshing to see a company like car2cover.co.uk prioritize transparency and fairness especially when so many policies bury fees in the fine print. As someone working in presentation design, I understand how much clarity and trust matter when communicating value to clients. Whether it’s policy terms or business presentations, the clearer and more user-friendly the experience, the more likely people are to engage and stay loyal. Kudos for setting a new standard!
It's refreshing to see a company like car2cover.co.uk taking such a transparent and customer-focused approach to insurance policies. The extended 30-day cooling-off period and the fair cancellation terms really set a good example for other providers. As someone who runs a PowerPoint design agency, I understand the value of clear communication and putting the customer first it builds trust and long-term loyalty. Great to see these principles applied in the insurance industry as well!
This is a refreshing approach to customer service—clear, fair, and genuinely in the customer's best interest. Transparent policies like these really build trust. As someone who runs a PowerPoint design services agency, I understand how important it is to put the client's needs first. Whether it’s insurance or creative services, simplifying processes and removing unnecessary charges can make a big difference in customer satisfaction.
I really like what car2cover.co.uk is doing with their policy! The longer 30-day cooling-off period and the low cancellation fee are great for customers. It’s nice to see companies treating people fairly. Just like how good PowerPoint design services can make a presentation feel more professional and easy to understand, this approach makes things clearer and more straightforward for insurance customers. Keep up the great work!